Frequently Asked Questions (FAQ)
Q. At what age can a LifeCast or impression be done?
Any age is the right age! Our customers range in age from only days old to couples
celebrating their 65th wedding anniversary. Even fussy babies can be accommodated as
the process takes less then a minute and if they move or squirm its ok, your in the hands of a true professional who will make sure your finished piece is just perfect.
Q. What happens if my baby is really fussy at the time of the casting?
In most cases we can complete the casting with even a very fussy baby. Lisa has a great deal of experience working with babies and can almost always get the casting done the first time.
There are times however that it is simply impossible to complete the casting. We want to ensure that the finished piece is a perfect so in the very rare event that the session
is just not working out we will reschedule your appointment for another time. A
sleeping baby makes a great model! We will try and arrange the casting time around your
babies schedule and nap or feeding time makes a perfect time to have your session. Most
sleeping babies remain asleep during the entire process and we can be guaranteed of a
great final product!
Q. What materials do you use to produce your LifeCasts and impressions?
We use a unique formula that is similar to what a dentist uses to take impressions of
your teeth. It is completely non toxic and safe for baby and mom. This special material
is what allows Memories Made to capture the incredible detail that you see in all of our finished sculptures.
Q. How long does the process take?
The actual time spent in the molding material takes between 30 to 60 seconds. The entire
process can usually be completed in 10 minutes or less. From casting to finished product
takes approx 1 to 2 weeks. Pregnancy castings take longer but we will tell you when the piece will be finished at the time of your booking.
Q. Do you do pregnancy castings?
Yes we do! Lisa has created some truly wonderful pregnancy castings in her career. They really are a very personal and beautiful recreation of a very special time in your life when your baby was growing inside you. All moms to be who return to get a lifecasting done when their baby arrives receive 10% off of their babies casting in addtion to the free $25 ornament.
Q. Where are you located?
We are conveniently located in Don Mills near the Don Valley Parkway and Lawrence Avenue.
Q. Can you come to my home to do the casting?
Yes we can and yes we do! Most of our competition do not offer home visits but we know mom's and dad's are very busy so we will come to your location. There is a $20 fee for home visits in the GTA. If you are located outside of the GTA please call for pricing.
Q. What hours are you open
We are here to meet the needs of our customers. We understand that busy parents have
very hectic lifestyles. We are available to meet your needs 7 days a week 24 hours a
day including holidays. Just contact us to arrange your appointment when it is
convieient for you.
Q. Do you have gift certificates available?
Yes we do. In any denomination and amount.
Q. How do we know that the person who does our casting is an experienced and a qualified lifecast professional?
At Memories Made the only artist who will ever touch your casting is the owner of Memories Made, Lisa Freer. No trainee will be learning their craft on your babies precious lifecast. In addition to being a formally trained lifecast artist, Lisa has many years of experience in the art of lifecasting and has created hundreds of sculptures for her customers over her career. Lisa is a member in good standing of the Association of Lifecasters International and is listed on their website. You are in excellant hands at Memories Made.
Q. How should I care for my sculpture?
Treat it as a precious work of art. Remember, all of our creations are custome made
pieces or art that can never be re-created. Casts are best left on display where little
hands and pets can't reach them. Do not get your sculpture wet or wash it down with water
or other cleaning fluid. The protective sealant makes it easy to wipe clean. Casts do not
like dampness or extremes of temperature. It is best not to display them next to a window
or in damp rooms such as bathrooms or cellars.
Q. Is Memories Made a franchise?
No. Memories Made is owned and operated by Lisa Freer. We are not a franchise and are not affiliated with any other lifecasting company.
Q. Does Memories Made offer any guarantee?
Yes. At Memories Made we will do everything possible to make your lifecasting perfect. If for any reason you are not satisfied, you do not pay. Your deposit will be refunded and you are under no obligation to pay anything. We are a business that has been built on trust and word of mouth from happy customers. We would never try and sell a customer a lifecasting that they were not completely satisfied with. To date we have never had a single customer ask for their money back...and we intend to keep it that way.
Q. What are your terms of payment?
We ask for a 50% deposit to secure a booking. The balance is due when you come to
pick up your finished piece. We accept all major credit cards, debit and cash. We
will tell you the total cost of your casting at the time of the booking.
Q. When will my casting be ready?
That depends on what kind of sculpture you choose and the time of year. We reccommend that you book early around mothers/fathers day, Christmas and graduation time as this are our busiest periods. We cannot rush the process as there is a set amount of time that the sculpture needs to cure before we can do the fine detail work and finish the creation. Generally speaking we can complete your piece with-in a week. We will tell you at the time of your booking how long it will take to complete.
Q. Do you do castings of adults?
Of course! A LifeCast is not simply for children. We can do a casting for anyone and for any occasion. Graduations, anniversaries, birthdays, weddings virtually any special occasion can be accommodated.